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Kelola","\u002Fdocs\u002Fzh-hant\u002Fsign-in","docs\u002Fzh-hant\u002F24.sign-in",{"id":515,"title":53,"body":516,"description":1243,"extension":1244,"meta":1245,"navigation":1246,"path":54,"seo":1247,"stem":55,"__hash__":1248},"docs\u002Fdocs\u002F11.fix-a-shift.md",{"type":517,"value":518,"toc":1221},"minimark",[519,523,528,567,571,574,582,598,617,621,630,640,657,668,674,678,725,732,736,751,756,765,789,793,796,810,834,853,857,860,865,893,897,921,924,953,960,968,971,974,984,988,1030,1043,1047,1093,1103,1107,1129,1133,1187,1195,1199],[520,521,522],"p",{},"If you forget to clock out, your shift has a start but no end. A shift fix adds the missing clock-out. You ask for the time you actually left, and a manager approves or rejects it.",[524,525,527],"h2",{"id":526},"before-you-start","Before you start",[529,530,531,535,551,560],"ul",{},[532,533,534],"li",{},"Everyone can request a fix for their own shifts.",[532,536,537,538,542,543,546,547,550],{},"To approve or reject a fix, you need the ",[539,540,541],"strong",{},"Manager",", ",[539,544,545],{},"Admin",", or ",[539,548,549],{},"Owner"," role. A manager decides only for their own team.",[532,552,553,554,556,557,559],{},"To run the check for unclosed shifts yourself, you need the ",[539,555,545],{}," or ",[539,558,549],{}," role.",[532,561,562,563,556,565,559],{},"To correct a record or add a missing one, you need the ",[539,564,545],{},[539,566,549],{},[524,568,570],{"id":569},"know-what-a-shift-fix-can-change","Know what a shift fix can change",[520,572,573],{},"A shift fix only adds a clock-out to a shift that has none. It cannot change anything else:",[529,575,576,579],{},[532,577,578],{},"You cannot change a clock-in time.",[532,580,581],{},"You cannot change a clock-out that is already recorded, even if it is wrong.",[520,583,584,585,590,591,594,595,597],{},"Only an owner or admin can change a recorded time, with a correction. See ",[586,587,589],"a",{"href":588},"#correct-or-add-an-attendance-record","Correct or add an attendance record",". One exception: in ",[539,592,593],{},"Automatic (first in, last out)"," mode, a later scan on the same day becomes your new clock-out. See ",[586,596,49],{"href":50},".",[599,600,601,608],"tip",{},[520,602,603,604,607],{},"If you forget to clock out, do not scan out later to make up for it. Kelola records the time of that scan, and you cannot change it afterwards. Open ",[539,605,606],{},"Shift fixes"," and request a fix instead. You do not need to wait for the nightly check.",[520,609,610,611,614,615,597],{},"A flagged shift waits for your fix: ",[539,612,613],{},"Clock out"," never closes it, so scanning out the next day does not change it. See ",[586,616,49],{"href":50},[524,618,620],{"id":619},"know-when-a-shift-shows-up-for-fixing","Know when a shift shows up for fixing",[520,622,623,625,626,629],{},[539,624,606],{}," lists every shift of yours that has a clock-in but no clock-out. A shift that is still open shows ",[539,627,628],{},"Still open",", so you can request a fix as soon as you notice you forgot to clock out. The time you ask for cannot be in the future.",[520,631,632,633,636,637,639],{},"Kelola also checks for unclosed shifts once a day, at 18:00 UTC (01:00 WIB, Jakarta time). Each check flags every shift that still has no clock-out more than 18 hours after its clock-in. A flagged shift shows ",[539,634,635],{},"No clock-out recorded",". In ",[539,638,593],{}," mode, a shift can be flagged sooner: when you scan and your open shift started 16 hours ago or more, Kelola flags it at once and starts a new shift.",[520,641,642,643,646,647,650,651,654,655,597],{},"A flagged shift also shows as ",[539,644,645],{},"Unclosed"," on ",[539,648,649],{},"My space → My attendance",". Its ",[539,652,653],{},"Request fix"," button opens this page. See ",[586,656,49],{"href":50},[520,658,659,660,663,664,667],{},"An owner or admin can run the check sooner. They open ",[539,661,662],{},"My space → Shift fixes"," and select ",[539,665,666],{},"Check for unclosed shifts"," at the top of the page. This checks everyone in the company at once, but it still flags only shifts with a clock-in more than 18 hours ago. Kelola then shows how many shifts it flagged.",[669,670,671],"note",{},[520,672,673],{},"The check only flags a shift. It never adds a clock-out for you. A flagged shift keeps its clock-in, so reports and payroll still count that day as a day worked. But the shift has no clock-out and no worked hours until someone approves a fix. Reports and a draft pay run show a warning for these shifts, so they get fixed before payroll is finalized.",[524,675,677],{"id":676},"request-a-fix","Request a fix",[679,680,681,690,697,707,714,720],"ol",{},[532,682,683,684,686,687,597],{},"Open ",[539,685,662],{},". The page is titled ",[539,688,689],{},"Shift adjustments",[532,691,692,693,696],{},"Under ",[539,694,695],{},"Your unclosed shifts",", find the shift by its clock-in time.",[532,698,699,700,702,703,706],{},"Select ",[539,701,653],{},". The ",[539,704,705],{},"Request a shift fix"," window opens.",[532,708,709,710,713],{},"In ",[539,711,712],{},"Clock-out time",", set the date and time you actually left. The field starts at your clock-in time, so change it. The time must be later than your clock-in.",[532,715,709,716,719],{},[539,717,718],{},"Reason",", say why the shift was left open. Write at least 3 characters and no more than 500.",[532,721,699,722,597],{},[539,723,724],{},"Send request",[520,726,727,728,731],{},"The shift now shows ",[539,729,730],{},"Requested"," instead of the button. Each shift can have only one request waiting at a time.",[524,733,735],{"id":734},"track-your-request","Track your request",[520,737,738,741,742,542,745,546,748,597],{},[539,739,740],{},"Your requests"," lists your 20 most recent requests, newest first. Each one shows the clock-out time you asked for, your reason, and a status: ",[539,743,744],{},"pending",[539,746,747],{},"approved",[539,749,750],{},"rejected",[520,752,753,754,597],{},"When someone approves your request, Kelola sets the shift's clock-out to your time and works out the hours you worked. The shift then leaves ",[539,755,695],{},[520,757,758,759,761,762,764],{},"When someone rejects your request, the shift does not change. It stays under ",[539,760,695],{},", and ",[539,763,653],{}," comes back, so you can send a new request. If the approver gave a reason, it shows under your request, in the notification, and in the email.",[520,766,767,768,771,772,775,776,779,780,782,783,786,787,597],{},"You get a notification and an email for either decision. To stop the emails, open ",[539,769,770],{},"Preferences"," from your account menu and turn off ",[539,773,774],{},"Email notifications",". The notification in Kelola still arrives. The notification is in the language you use in Kelola, and the email is in the ",[539,777,778],{},"Language"," you chose in ",[539,781,770],{}," (English if you never chose one). Any date or time in them is in your company's time zone, which an admin sets in ",[539,784,785],{},"Settings → Company",". See ",[586,788,101],{"href":102},[524,790,792],{"id":791},"check-who-decides-a-fix","Check who decides a fix",[520,794,795],{},"The person's manager decides the fix. Kelola finds that manager from your company's org structure. It is whoever holds the position directly above the person's position. If no one holds that position, Kelola moves up to the next position that someone holds. If more than one person holds it, any of them can decide.",[520,797,798,799,802,803,805,806,809],{},"If no one holds any position above the person, or the person has no position, Kelola uses the ",[539,800,801],{},"Line manager"," on their employee record. Only active employees count, both as position holders and as the ",[539,804,801],{},". If the person who asked is ",[539,807,808],{},"Suspended",", their manager still decides the fixes they sent before the suspension.",[529,811,812,818,828],{},[532,813,814,815,817],{},"The manager needs the ",[539,816,541],{}," role to decide.",[532,819,820,821,824,825,597],{},"Owners and admins can decide any request in the company, except their own while someone else can decide it: another active owner or admin, or their own manager. Their own fix then shows ",[539,822,823],{},"This is your own request. Another approver decides it."," instead of the buttons. If nobody else can decide it, they decide it themselves, and the audit log marks the approval ",[539,826,827],{},"Self-approved",[532,829,830,831,833],{},"If the person's manager does not have the ",[539,832,541],{}," role, or the person has no manager, an owner or admin decides.",[520,835,836,837,556,839,842,843,846,847,849,850,852],{},"When someone sends a request, Kelola sends a notification and an email to the people who can decide it: the person's own manager, and every admin and owner. Kelola skips anyone who is ",[539,838,808],{},[539,840,841],{},"Offboarded",". Both open ",[539,844,845],{},"My team → Approvals",". The email shows the person, the clock-in, the clock-out they asked for, and their reason, in your company's time zone. It is in each approver's own ",[539,848,778],{},", and an approver who turned off ",[539,851,774],{}," gets no email. Managers of other teams are not told.",[524,854,856],{"id":855},"approve-or-reject-a-fix","Approve or reject a fix",[520,858,859],{},"You can decide a fix in two places. Both show only the requests you can decide. A manager sees their team's requests. An owner or admin sees every request in the company.",[861,862,864],"h3",{"id":863},"decide-from-approvals","Decide from Approvals",[679,866,867,871,877,885],{},[532,868,683,869,597],{},[539,870,845],{},[532,872,692,873,876],{},[539,874,875],{},"Attendance corrections",", find the request. It shows the person's name, their clock-in, the clock-out they asked for, and their reason.",[532,878,699,879,556,882,597],{},[539,880,881],{},"Approve",[539,883,884],{},"Reject",[532,886,887,888,556,890,892],{},"Kelola asks you to confirm. Select ",[539,889,881],{},[539,891,884],{}," again.",[861,894,896],{"id":895},"decide-from-shift-fixes","Decide from Shift fixes",[679,898,899,903,909,915],{},[532,900,683,901,597],{},[539,902,662],{},[532,904,692,905,908],{},[539,906,907],{},"Pending approvals",", at the top of the page, find the request.",[532,910,699,911,556,913,597],{},[539,912,881],{},[539,914,884],{},[532,916,887,917,556,919,892],{},[539,918,881],{},[539,920,884],{},[520,922,923],{},"When you approve a fix, Kelola:",[529,925,926,929,943],{},[532,927,928],{},"sets the shift's clock-out to the requested time and works out the hours worked",[532,930,931,932,935,936,939,940],{},"counts the shift as ",[539,933,934],{},"Adjusted"," in the ",[539,937,938],{},"Attendance status"," chart on ",[539,941,942],{},"Reports",[532,944,945,946,949,950],{},"records the change in ",[539,947,948],{},"Settings → Audit log",", with the event type ",[539,951,952],{},"Attendance override",[520,954,955,956,959],{},"When you reject a fix, the shift stays flagged, with no clock-out. The person can send a new request. You can type a ",[539,957,958],{},"Reason (optional)"," in the confirmation; the person sees it. If the person clocked out normally after asking, Kelola refuses to approve the fix, because there is nothing left to fix. Reject it instead.",[961,962,963],"warning",{},[520,964,965,966,597],{},"You cannot undo a decision, even though Kelola asks you to confirm it. After you approve, only an owner or admin can change that clock-out, with a correction. Compare the requested time with the clock-in before you select ",[539,967,881],{},[524,969,589],{"id":970},"correct-or-add-an-attendance-record",[520,972,973],{},"Owners and admins can correct a record that is wrong, or add a record that is missing. For example, the person's phone was broken, or they clocked in at the wrong time. Managers cannot do this. They decide the shift fixes their team sends.",[520,975,683,976,979,980,983],{},[539,977,978],{},"Attendance records"," in the sidebar. The page lists the company's clock-ins for one month, newest first. To see one person only, pick them in ",[539,981,982],{},"Person",". All times are in your company's time zone.",[861,985,987],{"id":986},"correct-a-record","Correct a record",[679,989,990,999,1016,1021],{},[532,991,992,993,702,996,706],{},"Find the record and select ",[539,994,995],{},"Correct",[539,997,998],{},"Correct record",[532,1000,1001,1002,542,1005,546,1008,1011,1012,1015],{},"Change ",[539,1003,1004],{},"Clock-in",[539,1006,1007],{},"Clock-out",[539,1009,1010],{},"Office location",". Choose ",[539,1013,1014],{},"Remote (no office)"," for a remote clock-in. The date stays the same.",[532,1017,709,1018,1020],{},[539,1019,718],{},", say why the record changes. Write at least 3 characters. The employee sees this reason.",[532,1022,699,1023,1026,1027,597],{},[539,1024,1025],{},"Review",", then ",[539,1028,1029],{},"Save",[520,1031,1032,1033,1036,1037,1039,1040,1042],{},"You cannot correct a record while its shift fix waits for a decision. The record shows ",[539,1034,1035],{},"Fix requested"," instead of ",[539,1038,995],{},". Decide the shift fix in ",[539,1041,845],{}," first. A record that has a clock-out must keep one.",[861,1044,1046],{"id":1045},"add-a-missing-record","Add a missing record",[679,1048,1049,1056,1067,1076,1082,1087],{},[532,1050,699,1051,702,1054,706],{},[539,1052,1053],{},"Add record",[539,1055,1046],{},[532,1057,1058,1059,1062,1063,1066],{},"Pick the ",[539,1060,1061],{},"Employee"," and the ",[539,1064,1065],{},"Date",". The date cannot be in the future.",[532,1068,1069,1070,1072,1073,1075],{},"Set ",[539,1071,1004],{},". Set ",[539,1074,1007],{}," too, or leave it empty if there is none.",[532,1077,1058,1078,546,1080,597],{},[539,1079,1010],{},[539,1081,1014],{},[532,1083,709,1084,1086],{},[539,1085,718],{},", say why the record is missing.",[532,1088,699,1089,1026,1091,597],{},[539,1090,1025],{},[539,1092,1029],{},[520,1094,1095,1096,1098,1099,1102],{},"If your company uses ",[539,1097,593],{}," mode, a person can have only one record a day. If the day already has one, Kelola says so, and you can select ",[539,1100,1101],{},"Correct that record instead",". In any mode, a record cannot overlap another record of the same person.",[861,1104,1106],{"id":1105},"know-the-rules-for-times","Know the rules for times",[529,1108,1109,1112,1115,1118],{},[532,1110,1111],{},"A clock-out earlier than the clock-in is the next day, so a night shift from 22:00 to 06:00 is one record.",[532,1113,1114],{},"A shift can last at most 16 hours.",[532,1116,1117],{},"No time can be in the future.",[532,1119,1120,1121,1124,1125,1128],{},"The date must be on or after the person's ",[539,1122,1123],{},"Join date",", and on or before their ",[539,1126,1127],{},"Last working day"," if they left.",[861,1130,1132],{"id":1131},"know-what-happens-after-you-save","Know what happens after you save",[529,1134,1135,1141,1150,1168,1176,1182],{},[532,1136,1137,1138,597],{},"Kelola works out the status again, the same way it does when someone scans. It uses the work schedule saved with the record. An added record gets the person's current work schedule. A record with no office location is ",[539,1139,1140],{},"Remote verified",[532,1142,1143,1144,1146,1147,1149],{},"A corrected record that now has a clock-out is no longer ",[539,1145,645],{},". A past record with no clock-out shows as ",[539,1148,645],{},", so the person can request a fix.",[532,1151,1152,1153,1156,1157,1160,1161,1163,1164,1167],{},"The record keeps the values it first had. A corrected record shows ",[539,1154,1155],{},"Corrected",", and an added one shows ",[539,1158,1159],{},"Added by admin",", on ",[539,1162,978],{}," and on the person's ",[539,1165,1166],{},"My attendance",". Point at the badge to see the original times and the reason. After a second correction, the original times are still the first ones.",[532,1169,1170,1171,949,1173,1175],{},"Every change goes into ",[539,1172,948],{},[539,1174,952],{},", the old and new values, and the reason.",[532,1177,1178,1179,1181],{},"The person gets a notification and an email in their own language. Attendance emails follow their ",[539,1180,774],{}," choice.",[532,1183,709,1184,1186],{},[539,1185,593],{}," mode, a later scan never moves the clock-out of a record you corrected or added. It starts a new shift.",[669,1188,1189],{},[520,1190,1191,1192,1194],{},"A finalized pay run never changes. Its payslips keep the days worked they were saved with. A draft pay run keeps its numbers until you select ",[539,1193,81],{}," for that month again.",[524,1196,1198],{"id":1197},"next-steps","Next steps",[529,1200,1201,1205,1209,1213,1217],{},[532,1202,1203],{},[586,1204,49],{"href":50},[532,1206,1207],{},[586,1208,73],{"href":74},[532,1210,1211],{},[586,1212,21],{"href":22},[532,1214,1215],{},[586,1216,41],{"href":42},[532,1218,1219],{},[586,1220,97],{"href":98},{"title":1222,"searchDepth":1223,"depth":1223,"links":1224},"",2,[1225,1226,1227,1228,1229,1230,1231,1236,1242],{"id":526,"depth":1223,"text":527},{"id":569,"depth":1223,"text":570},{"id":619,"depth":1223,"text":620},{"id":676,"depth":1223,"text":677},{"id":734,"depth":1223,"text":735},{"id":791,"depth":1223,"text":792},{"id":855,"depth":1223,"text":856,"children":1232},[1233,1235],{"id":863,"depth":1234,"text":864},3,{"id":895,"depth":1234,"text":896},{"id":970,"depth":1223,"text":589,"children":1237},[1238,1239,1240,1241],{"id":986,"depth":1234,"text":987},{"id":1045,"depth":1234,"text":1046},{"id":1105,"depth":1234,"text":1106},{"id":1131,"depth":1234,"text":1132},{"id":1197,"depth":1223,"text":1198},"Ask for the right clock-out time when you forget to clock out, and approve or reject these requests for your team.","md",{},{"title":53},{"title":53,"description":1243},"w2LNE1RwR3KAfayBKHt_as1aW3aZmmQ9M_XlldyN0UQ",[1250,1251],{"title":49,"path":50,"stem":51,"children":-1},{"title":57,"path":58,"stem":59,"children":-1},1793323817781]