Sign in to Kelola

You sign in to Kelola with your work email and your password. This page shows you how to sign in on a computer and on your phone, how long Kelola keeps you signed in, and how to sign out. It also shows you how to reset a forgotten password, change your password, and sign out of your other devices.

Before you start

Everyone signs in the same way: Owner, Admin, Manager and Employee.
You need a Kelola account that you have already activated. Your company's owner or an admin invites you by email, and you activate your account from that email. See Onboard your team. If you are the owner, see Get started.
Kelola works in your web browser. There is no app to install.

The sign-in page, and the pages it links to for a forgotten password and for sign-up, use the language you last used in Kelola on this browser. On a browser that has never used Kelola, they follow the browser's language, or English if Kelola does not offer it. Other pages of the Kelola website can be in English. After you sign in, Kelola uses the Language you chose in Preferences. See Set your preferences.

Open the sign-in page. Select Sign in at the top of any page on the Kelola website, including this one. If you have just activated your account, select Go to sign in instead.
In Work email, enter the email address your invite was sent to. Capital letters do not matter here.
In Password, enter the password you chose when you activated your account. Capital letters matter here.
Select Sign in.

Kelola opens Home.

If you opened a link to a Kelola page while you were signed out, Kelola asks you to sign in first. After you sign in, it opens the page you wanted.
If you are already signed in, the sign-in page takes you straight into Kelola.

If Kelola cannot sign you in, it shows a message at the top of the form. Most of these messages are in English.

The message	What to do
Invalid email or password	Check that you typed the email your invite was sent to, then check your password. If you have not activated your account yet, you cannot sign in: open your invite email and activate your account first. The link in that email works for 48 hours. If it has expired, tell your company's owner or an admin. If you still cannot sign in, you may have forgotten your password. See the next section.
Too many sign-in attempts. Wait a minute, then try again.	Kelola pauses sign-in for a short time after several wrong tries for the same email, or after very many tries from one network. This protects your account from password guessing. Wait one minute, then try again. Other people, even on the same office Wi-Fi, can still sign in.

Reset a forgotten password

If you forget your password, you can set a new one yourself. Kelola emails you a link.

On the sign-in page, select Forgot password?.
In Work email, enter the email address you sign in with.
Select Send reset link. Kelola shows Check your email.
Open the email from Kelola and select Set a new password. The link works once and expires after 1 hour.
In New password, enter a new password. It needs at least 10 characters, with an uppercase letter, a lowercase letter, and a number. Enter it again in Confirm new password.
Select Save new password. Then select Go to sign in and sign in with your new password.

After a reset:

Kelola signs you out on every device, including your phone. Sign in again on each one with the new password.
Kelola emails you to say that your password was changed. If you did not change it, reset it again at once and tell your company's owner or an admin.

If the link has expired or was already used, the page says This link isn’t valid. Select Ask for a new link and start again.

Kelola shows Check your email for every address, so nobody can use this page to find out who has an account. The email only goes to an address that belongs to an active account. A suspended or offboarded person gets no email. Kelola sends at most one reset email every two minutes for the same account. If no email arrives after a few minutes, check your spam folder, then try again. If you ask too many times, Kelola shows Too many requests. Wait a minute, then try again.

Change your password

While you are signed in, you can change your password. You need your current password.

Select your avatar at the top right of the screen, then select Sign-in and security.
Under Change password, enter your Current password.
Enter a New password, then enter it again in Confirm new password.
Leave Sign out other devices ticked to sign out everywhere else. We recommend this. You stay signed in on the device you are using.
Select Change password.

Kelola shows Password changed and emails you to say that your password was changed.

You clock in and out by scanning a QR code with your phone. For this, you must also be signed in on your phone.

On your phone, open the web browser that opens when you scan a code. On most phones, this is the default browser.
Go to the Kelola website and sign in, the same way as on a computer.

You only do this once. Kelola keeps you signed in on that phone, as the next section explains. If the phone shows Sign in on this phone first, then scan the QR code again. after you scan and tap Confirm, you are not signed in on that browser. Tap Sign in, sign in, then scan the code on the terminal again. See Clock in and out.

Stay signed in

Kelola keeps you signed in for 30 days on each browser you use. There is no "remember me" box to tick. Kelola always remembers you.

Closing the browser does not sign you out. Turning off your device does not sign you out either.
Each day you use Kelola, the 30 days start again. If you use Kelola often, you stay signed in.
If you do not use Kelola on a browser for 30 days, you must sign in again on that browser.
Each browser signs in on its own. Signing in on your computer does not sign you in on your phone.
A private or incognito window forgets you when you close it.
When an owner or admin offboards someone, that person loses access at once, on every device, even if they are still signed in.

On a shared computer, always sign out when you finish. If you do not, the next person who uses that browser is signed in as you.

Sign out

Select your avatar at the top right of the screen. It is the round button with your initials.
Select Sign out.

Kelola signs you out and shows the sign-in page.

Signing out works only on the browser you use. You stay signed in on your other devices. To sign out of your other devices too, see the next section.

Sign out of your other devices

Sign-in and security lists every device where you are signed in. For each device, it shows the browser and the system, when you signed in, and when you last used Kelola there. The device you are using is marked This device.

Select your avatar at the top right of the screen, then select Sign-in and security.
Under Where you’re signed in, choose what to sign out:
- To sign out of one device, select Sign out next to it.
- To sign out of every device except this one, select Sign out all other devices.

Do this if you lose a phone, or if you signed in on a computer that is not yours. If you think someone else knows your password, change your password too.

A device you sign out from here can stay signed in for up to a minute before Kelola signs it out.

Get an account

Kelola has no public sign-up. Every account starts with an invite.

The sign-in page has a Sign up link under the form. It opens a page that says Self sign-up is coming soon. You cannot create an account there. Its Book a demo button opens the Kelola contact page. The form there books a demo: it sends your name, work email, and company to the Kelola team, who reply by email.

To get an account:

If your company already uses Kelola, ask the owner or an admin to invite you. See Onboard your team.
If your company does not use Kelola yet, the Kelola team creates your company and invites its owner. See Get started.

Next steps

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